METAL TIGER Return and Refund Policy
At METAL TIGER, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer returns and refunds under the terms outlined below.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- You must provide proof of purchase (such as an order confirmation or receipt).
- Items must be returned within 7 days from the date of delivery.
- Returns will be inspected upon receipt. If the items are found to be damaged or used, we reserve the right to deny the return or charge a restocking fee.
2. Non-Returnable Items
The following items are not eligible for return:
- Custom or special-order screws and accessories.
- Products that have been used, damaged, or altered.
- Items purchased on clearance or as part of a final sale.
3. Return Process
To initiate a return:
- Contact our customer service team at [insert email] or call [insert phone number] with your order number and details of the product you wish to return.
- Our team will review your request and provide further instructions, including the return shipping address.
- Pack the items securely in their original packaging, including all accessories and documentation.
- Ship the product back to us using a traceable shipping method. You will be responsible for the return shipping costs unless the item is faulty or incorrectly delivered.
4. Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
- Refunds will be issued to your original payment method within 10 business days of our confirmation.
- Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
5. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired item.
6. Faulty or Damaged Items
If you receive a faulty or damaged product, please contact us immediately at [insert email] or call [insert phone number] within 7 days of delivery. We will arrange for a replacement or refund, including covering the return shipping costs.
7. Australian Consumer Law
Nothing in this Return and Refund Policy excludes your rights under Australian Consumer Law. If a product is deemed faulty, not as described, or unfit for purpose, you are entitled to a replacement, repair, or refund.
8. Contact Information
For any questions or concerns about our Return and Refund Policy, please contact us at:
Email: [Insert contact email]
Phone: [Insert contact phone number]
Address: [Insert company address]